Returns policy

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RETURNS POLICY

Our family company does not share customerís details with irrelevant third parties. We do not store credit card details.

RUG CANCELLATIONS & RETURNS

Goods can be returned within 7 days of delivery should it be unsatisfactory. The rug must be returned undamaged, in its original condition and packaging. You are responsible for the cost of returning the rug (unless the rug is faulty).

Once we have received the rug and are happy it has been returned in the same condition as it was dispatched, we will issue you with a full refund on the purchase price of the goods. Alternatively you can choose to accept a credit for the full price of the rug you ordered. This can be used towards the purchase of another rug.

Please note, whilst every effort is made to accurately reproduce the appearance of each rug we stock - we cannot accept and responsibility for any color misrepresentations. Different color display settings on computer monitors can have an effect on the appearance of colors in our rug images. You can still return your rug for a refund, however they will not be deemed faulty and you will be responsible for the return costs.

Custom made products will be non-returnable and cannot be cancelled once the order has been placed on our website. Please ensure that the measurements are correct and note the estimated delivery time shown on the site to allow for production.

INTROcycles

offers you a few original products that are specific mostly for freeride and those are for example highly refind frames TABU or a set of unconventional FR/DH stems made from the best quality materials such as : carbon, titan, aluminium 7075 T6 series and high quality stainless steel.